Here are some of the most common questions our clients have as well as some of our policies and procedures.


What do the different price levels mean?


Our levels are based on the training, experience and on-going development of our stylists.


Should I be worried about the level of service provided by a lower level stylist?


Absolutely not!  Before any of our stylists go behind the chair they have done all of the following: completed beauty school, assisted for a minimum of one year, and completed our comprehensive 50 week training program.  Please see our Customer Service Pledge and rest assured that you are in good hands at Heather's Place Salon & Boutique.


Can I try different stylists within the salon?


Heather's Place Salon & Boutique maintains an open chair policy.  With this, you are able to choose stylists within any of our 6 pricing levels, giving you the option to stay within your budget while still receiving outstanding service and style.  We suggest that you use at least two or three stylists regularly so that you are always assured of knowledgeable, personalized service regardless of emergencies, vacations or illnesses.  Please be assured that each member of our team is exceptionally trained and able to take care of any and all of your hair care needs.

We suggest you wear our provided robes when receiving ANY service. If you choose not to change, we will not be responsible for any damage to clothing. WE CANNOT BE RESPONSIBLE FOR LOST OR DAMAGED CLOTHING.

In the event that you need to cancel your appointment, please be sure to give us a minimum of a 24-hour notice. This allows other guests to book an appointment during this time slot. Any appointments that are canceled with less than a 24-hour notice are subject to a cancellation fee of 50% of all scheduled service(s).
All prices listed are credit prices. 
We offer a 3% discount on services when paying by cash or check.